Careers at Ellenhorn

Job Description:

Position Summary: The Office Manager manages the overall daily office operations of Ellenhorn LLC and supports all business entities including Ellenhorn LCSW PLLC, Matthew Bernstein MD PLLC & Ellenhorn CA Medical PC. This position also incorporates three major administrative functions which support and strengthen the foundation by which PACT Team operates.

Essential Functions and Responsibilities:

Administrative Assistant/Program Assistant – Manage administrative operations for our Arlington Office; support the PACT teams with any tasks and projects that may arise; coordinate with building management and vendors on facilities and maintenance issues; act as a source of office and company information, including the EMR (ELMO), Ring Central, Google Drive and general on-boarding. Coordinate the ongoing scheduling of the four Structural Pillars; provide general clerical duties such as data entry, scanning, inventory, stocking supplies, routing of mail and all other duties as assigned.

Medical Record Coordinator – Acting as the keeper of the record ensure the standards outlined in the Medical Records Policy when receiving outside medical records or forwarding the Ellenhorn Record to an outside source; review the electronic medical record (ELMO) and support the Clinical Directors and reporting requirements; introduce new employees to ELMO, as well as the Medical Record Policy. Responsible for overseeing the integrity of the medical record, manage and oversight of ELMO; collect, organize, record and reconcile essential medical information in a timely manner; data retrieval and communications; monitoring to ensure that all data is accurate, complete, and verifiable;

HIPAA/OSHA – Understand and implement the role of HIPAA policies and OSHA standards within Ellenhorn, LLC; maintain a HIPAA Incident Report Log and attend the Medical Director and Business Leadership Meetings.

Additional Responsibilities:

• Foster effective relationships and provide support to the CEO, CFO, COO, HR, CMO, Psychiatrists and Clinical Directors and Clinical Leadership;
• Program logistics; coordinate and supervise non-clinical daily operations;
• Engage in special projects to support business processes and tools as required;
• Work collaboratively with leadership to define and accomplish common goals;
• Oversee the implementation of all agency information technology (IT); point of contact for all service-related emergencies that impact non-clinical operations;
• Work in collaboration with leaders to understand information needs, enhance or develop system efficiencies, and to identify key performance indicators and build reports;
• Work with external vendors (QuickBase, DoseSpot, Juiced, OhMD, RingCentral, Verizon etc.) to support defined business requirements and ensure deliverables;
• Manage the acquisition, installation and maintenance of hardware; monitor system related expenses; coordinate and plan technology training and professional engagement/onboarding (QuickBase, DoseSpot, OhMD, RingCentral, Apple products);
• Collaborate with Chief Medical Officer on strategic initiatives and priorities relating to compliance; HIPAA Privacy Officer / Security Officer; monitor and support annual compliance requirements; draft policy for approval by CMO
• Any and all other duties as assigned.

Job Requirements:

Qualifications Required:

• Bachelors level degree in a related field.
• Must have skills and competencies to establish supportive and trusting relationships with all levels of the organization
• Strong technical aptitude
• Must have strong communication and organizational skills.

Qualifications Desired:

• Previous experience working in mental health/healthcare

Position Summary: 

This is a per diem (15 hours per week) PACT Support position. As a member of our PACT team, you will be out in the community working one-on-one with clients who have a mental health diagnosis, and for some, a substance use disorder. This includes (but is definitely not limited to): planning fun activities, supporting clients in getting to appointments, meal support, moral support, and social support.

• Working nights and weekends is required.

• Travel time to clients is included in the hours (as counted from team office to client’s home). 

• Attendance in daily rounds is not expected and will not be counted towards weekly hours with the exception of occasional team meetings/rounds as clinically indicated by Clinical Director. 

Qualifications Required: 

• Bachelor’s Degree

• Must have a valid driver’s license and proof of clean driving record

• Availability to work evenings and weekends

• Must have the ability to establish supportive trusting relationships with clients in a clinical population

• Strong interpersonal and communication skills 

Essential Functions and Responsibilities: 

• Work in coordination with the Clinical Director and PACT Support Manager to provide one-on-one support to Ellenhorn clients.  

• Maintain accurate written documentation of client interactions daily.  

• Pass on documentation of client interactions to the primary clinician.  

• Demonstrate skills and knowledge in crisis intervention pertaining to psychiatric issues and chemical dependency issues.  

• Adhere to all HIPPA and all federal client privacy regulations.  

Helpful Qualities: 

• Creativity, flexibility, patience

• Self-motivated, resourceful and enjoy wearing many different hats 

• Ability to multitask in a dynamic, fast-paced environment 

• Proactive, detail-oriented, and highly organized 

• Ability to work independently and with limited supervision 

• A positive attitude/outlook 

Position Summary:  Provides clinical treatment and family support for clients with addictions and mental illness symptoms.   

Qualifications Required:

• Master’s degree in relevant field required 
• Post secondary school education and training is required, including internships and other supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness and addictions disorders
• Must be licensed or certified to work in the field, abide by a code of ethical and practice standards and be committed to a process of lifetime knowledge and skills development.
• Must have skills and competencies to establish supportive trusting relationships with persons with severe and persistent mental illnesses as well as family and other members or the clients’ network
• Must have valid driver’s license, dependable automobile and a clean drivers record 

Qualifications Desired:

• Prior experience working with families of people with addictions and mental illnesses
• Experience with client centered practices such as Open Dialogue, Narrative Therapy, Internal Family Systems, Motivational Interviewing, Harm Reduction, Emotionally Focused Therapy, Acceptance & Commitment Therapy

Essential Functions and Responsibilities:

• Provide ongoing assessment of clients’ symptoms and response to treatment. Make appropriate changes to the treatment plan to ensure immediate interventions are provided in response to changes in behaviors/mental status.
• Provide direct clinical services to clients on an individual, group, and family basis in the office and in community settings through psychosocial treatment model with client determined goals.
• Educate and support clients’ families and advocate for clients’ rights and preferences
• Conduct holistic and comprehensive assessments along with other team members
• Act as liaison and consult with community agencies and families to maintain coordination in the treatment process
• Document client progress to maintain a permanent record of client activity according to established methods and procedures.
• Provide service coordination (case management) for an assigned group of clients including coordinating and monitoring the activities of the individual treatment teams (ITT).
• Assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in collaboration with the client and the ITT
• With other team members, participate in on-call rotation for crisis intervention/support 7days/wk, 24hrs/day.

Nonessential Functions:

• Occasional interstate travel
• Other related duties as assigned

Success Factors/Job Competencies:

• Problem solving skills on both strategic and functional levels
• Commitment to company values
• Excellent interpersonal and communication skills
• Strong team player

Physical Demands and Work Environment:

• Physical Demands: While performing the duties of this job, the employee is occasionally required to walk, sit, drive a vehicle, use hands to type, handle or feel objects, reach with hands and arms, bend, walk up and down stairs, talk, hear, and see. Employee must be able to occasionally lift/move up to 50 pounds
• Work Environment: Most work is performed outside of the office setting

An exciting opportunity to work with a group of thought leaders and game changers in the mental-health and addiction field! Ellenhorn’s west coast Referral Relations Manager will be responsible for building new clinical and business relationships in Los Angeles and its surroundings, as well as maintaining and fostering existing relationships. We are seeking an energetic, efficient and enthusiastic individual who excels at working independently as well as being part of a larger marketing team. Ellenhorn has three locations (Boston, New York, and Los Angeles), and an ideal referral relations manager should be knowledgeable about each area and be able to keep the big picture in mind. It’s your chance to see new places and meet new people, all while educating others about the groundbreaking Ellenhorn model and philosophy.  This is a full time position.

Qualifications Required:

• More than 5 years of experience working with mental health and addiction facilities

• Ability to travel no less than twice per month

• Ability to learn new computer systems

• Excellent interpersonal and organizational skills

Success Factors/Job Competencies:

• Problem solving skills on both strategic and functional levels

• Commitment to company values

• Excellent interpersonal and communication skills

• Strong team player

Essential Functions and Responsibilities:

Build market position by locating, developing, educating and maintaining business relationships.  These relationships would be both with individual clinicians and consultants as well as institutions of stature.  Job duties include:

• Research and source Private practice clinicians, consultants, hospitals and community based sites to introduce the Company’s programs.

• Establish and maintain working relationships with referral sources to ensure continued collaboration and referrals

• Work with management, recruiting and staffing departments, to help identify where the greatest caseload needs are at any given time during the calendar year.

• Provide marketing tracking and research information by collecting, analyzing, and summarizing data and trends.

• Update job knowledge and skills by participating in educational opportunities.

• Attend marketing events and exhibitions as required.

• Maintain the marketing department’s documentation and databases with the help of the marketing coordinator.

• Maintain knowledge of all branches of the organization by participating in retreats and all staff meetings.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Being available for business relationships for any questions or concerns related to the Company

• Being available for business relationships for any initial intake questions, tours of the offices, and initial meetings with families.

• Complete work autonomously and efficiently.

• Comply with all company policy and procedures.

• Maintain strict confidentiality at all times on matters pertaining to the company and its associates.

Position Summary:  Provides clinical treatment and family support for clients with addictions and mental illness symptoms.   

Qualifications Required:

• Master’s degree in relevant field required 
• Post secondary school education and training is required, including internships and other supervised practical experiences in a clinical or rehabilitation setting with persons with severe and persistent mental illness and addictions disorders
• Must be licensed or certified to work in the field, abide by a code of ethical and practice standards and be committed to a process of lifetime knowledge and skills development.
• Must have skills and competencies to establish supportive trusting relationships with persons with severe and persistent mental illnesses as well as family and other members or the clients’ network

Qualifications Desired:

• Prior experience working with families of people with addictions and mental illnesses
• Experience with client centered practices such as Open Dialogue, Narrative Therapy, Internal Family Systems, Motivational Interviewing, Harm Reduction, Emotionally Focused Therapy, Acceptance & Commitment Therapy

Essential Functions and Responsibilities:

• Provide ongoing assessment of clients’ symptoms and response to treatment. Make appropriate changes to the treatment plan to ensure immediate interventions are provided in response to changes in behaviors/mental status.
• Provide direct clinical services to clients on an individual, group, and family basis in the office and in community settings through psychosocial treatment model with client determined goals.
• Educate and support clients’ families and advocate for clients’ rights and preferences
• Conduct holistic and comprehensive assessments along with other team members
• Act as liaison and consult with community agencies and families to maintain coordination in the treatment process
• Document client progress to maintain a permanent record of client activity according to established methods and procedures.
• Provide service coordination (case management) for an assigned group of clients including coordinating and monitoring the activities of the individual treatment teams (ITT).
• Assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in collaboration with the client and the ITT
• With other team members, participate in on-call rotation for crisis intervention/support 7days/wk, 24hrs/day.

Nonessential Functions:

• Occasional interstate travel
• Other related duties as assigned

Success Factors/Job Competencies:

• Problem solving skills on both strategic and functional levels
• Commitment to company values
• Excellent interpersonal and communication skills
• Strong team player

Physical Demands and Work Environment:

• Physical Demands: While performing the duties of this job, the employee is occasionally required to walk, sit, drive a vehicle, use hands to type, handle or feel objects, reach with hands and arms, bend, walk up and down stairs, talk, hear, and see. Employee must be able to occasionally lift/move up to 50 pounds
• Work Environment: Most work is performed outside of the office setting